Shipping policy
LUSOL delivers to all 50 US states, including Alaska, Hawaii, and Puerto Rico. We currently do not offer international shipping.
Processing Time
Your order will be processed in 1–3 business days (Monday–Friday, excluding holidays). Once your order ships, a confirmation email with tracking details will be sent to you.
Shipping Options
- Standard (7-14 business days): $15
Delivery times are estimates in business days and exclude weekends and holidays. Tracking is included with every order.
Order Tracking
After your order ships, you will receive a tracking number via email. You can follow your package on the carrier's website (USPS, UPS, FedEx, or the assigned carrier).
Delays
We strive to meet all estimated delivery times, but occasional delays may occur due to carrier issues, weather, or high order volume. If your order is significantly delayed, reach out to us at support@lusol.shop and we will investigate with the carrier.
Incorrect Address
Please verify your shipping address during checkout. We are not liable for orders sent to an incorrect address that the customer provided. If you spot an error, contact us promptly and we will attempt to update the address before the order is dispatched.
Lost or Damaged Packages
If your package gets lost in transit or arrives damaged, contact us within 48 hours of the delivery date (or the expected delivery date) at support@lusol.shop. We will collaborate with the carrier to resolve the issue and arrange a replacement or refund where applicable.